Connector Between Sedona Retail and WooCommerce Web Shops

This connector is a bridge between ecommerce online stores built on the WordPress platform with the WooCommerce module, enabling real time updates and transfer of essential data and information between the Sedona Retail management system and your online store, such as orders, customer data, prices, stock levels, etc. The connector removes the difficulty of updating stock and prices on the website, significantly reduces the time and effort required to process orders, and eliminates some of the frequent errors that occur with manual processing from the website into the management or invoicing system and vice versa.

The connector can be implemented for new WooCommerce online stores as well as for most existing ones. To confirm compatibility, please contact us.

The connector is a robust and modern system, already tested in the activity of well known online stores, created following a lengthy phase of design, implementation, and verification. The connector is the result of close collaboration between Sedona and our partner Digital Moment.

What data or information does the Sedona DM API synchronize?

The connector updates data in two directions: from the website to Sedona Retail and back.

Data synchronized from the website to Sedona Retail:

·          Inserting orders into Sedona Retail when they are created on the website

·          Inserting customers into Sedona Retail when they are created on the website

·          Updating existing customers both on the website and in Sedona Retail when their data changes on the website (when placing an order or updating the account on the website)

Data synchronized from Sedona Retail to the website:

• Automatically updating on the website the products that exist both on the website and in Sedona Retail, at user defined intervals or on demand, taking the following attributes:

- Product ID from Sedona

- Product name from Sedona

- Product status from Sedona (active or inactive)

- Product description from Sedona (optional)

- Product tax class from Sedona

- Product minimum stock from Sedona

- Product weight from Sedona (optional - can be mapped to one of the empty fields)

- Product length from Sedona (optional - can be mapped to one of the empty fields)

- Product width from Sedona (optional - can be mapped to one of the empty fields)

- Product height from Sedona (optional - can be mapped to one of the empty fields)

- Product price from Sedona (optional)

- Product category from Sedona (optional)

- Product color from Sedona (optional)

- Product size from Sedona (optional)

- Product unit of measure from Sedona

·         Inserting on the website the products that exist in Sedona Retail but are not on the website, automatically at user defined intervals or on demand, taking the attributes above. Optionally, inactive products can be excluded from being taken from Sedona into the website, or no products can be inserted at all.

·         Updating on the website the stock levels of the products that exist both on the website and in Sedona Retail, automatically at user defined intervals or on demand.

·         Updating on the website the order status of orders that exist both on the website and in Sedona Retail

Additional information and frequently asked questions about how the API works.

The connector is available in 3 pricing options:

1. Basic package. Price: 550 Euro + VAT

2. Standard package. Price: 600 Euro + monthly maintenance subscription 40 Euro + VAT

3. Full package. Price: 850 Euro + monthly maintenance subscription 75 Euro + VAT

1. Basic package

It is intended for online stores with low activity, stores that have under 100 orders per month. Includes:

• Pre installation analysis and installation of the connection module between the website and Sedona Retail;
• Go live and validation of data transfer;
• Support to remove errors appearing after go live and validation of data transfer;
• Warranty for operation for 12 months from implementation, except when the API does not work due to intervention by the beneficiary or a third party collaborator acting in their name and on their behalf.

2. Standard package

Covers the full range of solutions and services for optimal use of the API and is suitable for online stores with intensive activity. This package does not provide the possibility to request customizations of how it works. Includes:

• Pre installation analysis and installation of the connection module between the website and Sedona Retail;
• Go live and validation of data transfer;
• Proper operation warranty for 24 months from implementation and support for removing errors appearing after go live and validation of data transfer, except errors caused by the beneficiary or a third party collaborator acting in their name and on their behalf;
• Availability to remove errors appearing as a result of later changes on the website, changes such as updating WordPress or WooCommerce version, developing new website functionalities, changing software on the hosting server level, etc.;
• Easy and fast access to new API versions developed later, including changes meant to preserve or improve data transfer security in the context of continuous changes and updates to the website and hosting server software, etc.

3. Full package

Covers the full range of solutions and services for optimal use of the API and is suitable for online stores with intensive activity. Includes:

• Pre installation analysis and installation of the connection module between the website and Sedona Retail;
• Go live and validation of data transfer;
• Proper operation warranty for the entire duration of the collaboration and support for removing errors appearing after go live and validation of data transfer, except errors caused by the beneficiary or a third party collaborator acting in their name and on their behalf;
• Availability to remove errors appearing as a result of later changes on the website, changes such as updating WordPress or WooCommerce version, developing new website functionalities, changing software on the hosting server level, etc.;
• Easy and fast access to new API versions developed later, including changes meant to preserve or improve data transfer security in the context of continuous changes and updates to the website and hosting server software, etc.
• Availability to customize how the API works, with the possibility to develop new functions or adapt existing ones (such as synchronization timing);
• Consulting for optimal use of the API;
• Priority for resolving customization requests or assistance and repair interventions.
• Warranty 24 months.

IMPORTANT NOTES

1. The first step is to contact us to ensure our API is compatible with your system. This is confirmed through the pre installation analysis.

2. Payment can be made in two installments: half in advance and half at the end of implementation, after demonstrating the system is working.

3. The maintenance fee is paid starting from the first week after go live and validation of data transfer, then every 30 days.

4. Customization depends on the limitations of the system consisting of the website, the WooCommerce version, and Sedona Retail characteristics. Some limitations are necessary for safe operation, consistency of transferred information, and overall stock management.

5. Customization is done for a fee, priced at 50 euro + VAT / hour. A time estimate will be provided for implementing the customization, if possible. An exception to paid customization is when the new functionality or adaptation is part of a new API version that can be updated automatically through the Sedona specific interface, according to instructions.

6. Removing errors that appear due to intervention by the beneficiary or third party collaborators acting on their behalf will be billed based on the time required for repair. The hourly rate is 40 euro + VAT. If the errors did not appear due to intervention on the system, remediation will be free within a limit of two working hours, included in the maintenance fee.

7. For the pre installation analysis, installation, and maintenance we will need access to the website, both in the admin module (username + password) and the hosting account, cPanel access (username + password) or FTP (username + password).

8. Implementation time is 7-15 working days from payment of the advance mentioned above.