Services for cash registers
Part of the services offered by SEDONA for cash registers:
Programming on PLU. According to the legislation, it is compulsory that the issued fiscal vouchers contain the name as detailed as possible of the paid products or services. Retailers can use cash registers in two separate ways to comply with this requirement:
1. The cash register operates in fiscal printer regime. This way, the cash register is connected to an external terminal (computer, pos all-in-one, tablet, phone) in order to receive the receipt printing commands. The external terminal comes installed with a software that is compatible with the cash register that issues the fiscal vouchers. Depending on the software, sometimes an intermediary driver is necessary (such as Fiscal Wire, FPrint or Sell Text). By using a sales software (that may include inventory management or other functionalities), the items and their prices can be easily edited. SEDONA offers sales and administration software to several types of retailers, such as: food or non-food stores, restaurants, coffee shops, flower shops, distribution, pedlary etc.
2. The cash register operates independently. This way, the cash register memorizes the PLUs in its internal memory. The prices can be memorized or typed individually for each fiscal voucher. For the retailers that use the cash register this way, SEDONA offers the programming service for the initial list of PLUs for free, along with the fiscalization of the cash register. If the retailers have a large number of PLUs (over 50) it is necessary for them to give us the list in e-format (Excel). After fiscalization, the programming of new PLUs in the cash register or the editing of the old ones can be made by the SEDONA technicians, at the headquarters of the client or at our headquarters. The item programming service fee is either included in the service contract or paid separately (per intervention).
On the aparaturafiscala.ro website, in the File Download page, you will find predefined lists of PLUs for several types of stores. Editing such a list can simplify the effort to create the product catalog.
Service Agreement
To avoid any activity interruptions that may be caused by the fiscal system, we offer retailers a service agreement, that includes complete services:
- 3 visits included, at the headquarters of the client, each month. The additional visits are to be billed based on the distance. The intervention term is maximum 48 hours. In general, the visits are made within the same day for the morning requests, or the next working day. Another option of the agreement is the one that does not include visits, with the interventions being made at the SEDONA headquarters (free of charge) or at the headquarters of the client (surcharge).
- Phone assistance within 09:00 – 18:00 from Monday until Friday, and Saturday from 10:00 – 14:00. Phone assistance is provided in English as well.
- Answer to the messages sent through the contact form and email, in maximum 24 hours (in general: 2 hours during the day).
- Free labour (including fiscal memory delivery) and reduced prices for spare parts.
- The agreement covers the solution of any solicitations concerning the fiscal device: repairs, personnel retraining, consumables supply, reconfiguration of the parameters (date/hour/VAT), fiscal memory transfer to ANAF. The work schedule during which we can perform visits is 09:00 – 18:00, from Monday to Friday, and Saturday from 10:00 – 14:00.
- The agreement meets the legislative requirements concerning the notification type of the service unit and the paper rolls acquisition.
Optionally, we offer service agreements with extended schedule and reduced response time. Their value is established based on the desired terms.
To find the details of the current offer for the service agreement, please access the PROGRAMS & SERVICES page from the website’s main menu.
Sales agreement for cash register rolls
This agreement can be signed when retailers do not need a service agreement, but need to acquire paper rolls. This agreement does not involve the payment of a subscription. It is mandatory, according to the current law, to acquire consumables for cash registers. The agreement stipulates the guarantee and qualities of the paper, as well as the conditions in which they must be kept in order to offer maximum legibility.
